How to report any maintenance
The best way to report maintenance is via email to lettings@alex-jones.co.uk. Please include as much information as you can and if possible send pictures/videos to accompany the email. That way we have all the details to put to the landlord and can act upon your request as soon as possible. Out of hours emails do go to the Directors mobile phones so your email will always be seen.
24/7 Emergencies
In the case of an emergency which is out of normal business hours please call 07398 517 037. PLEASE ONLY USE THIS NUMBER FOR ABSOLUTE EMERGENCIES.
Notice period
Your notice period will be one calendar month. As an example this will mean that if your tenancy runs from the 10th-9th of the month and you give notice on the 20th of January, you will make one last rent payment on the 10th February and your last paid day will be the 9th March.
Client money protection
We are a registered member of the Propertymark Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled within the correct manner. Download a copy of our Propertymark Client Money Protection Certificate here.